Africa: Is Your Customer Service Superhuman?

[CIO] Artificial Intelligence (AI) is present technology, worming its way into our day to day life. It is no longer a future promise. If anything, now is when the industry needs to adopt it. But, it will have to come with blessedly clear communication to allay employee fears such as AI taking over their jobs. Employers must prepare employees, develop oversight and supervision and increase transparency. As wonderful as it may be, AI is not without its challenges – difficulty in hiring AI talent skills, lack of trRead the Original Article

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